Crisp
FreemiumThe AI-first customer support suite with a real free plan
What is Crisp?
Crisp unifies live chat, email, WhatsApp, Instagram and more into one shared inbox, now built around Hugo, its AI support agent that resolves conversations end-to-end using your knowledge base. A no-code workflow builder lets non-developers design AI chatbot flows, and every plan bills a flat rate per workspace instead of per conversation. The free plan covers 2 seats with no AI credits, and unlocking the AI Agent at scale and white-labeling requires the Plus tier at $295/month.
Key Features
- ✦Hugo AI Agent for end-to-end resolution
- ✦Omnichannel shared inbox
- ✦No-code AI chatbot builder
- ✦Flat per-workspace pricing, unlimited conversations
Pros
- ✓Real free plan, not just a trial
- ✓Predictable flat pricing, no per-seat surprises
- ✓Deep omnichannel and e-commerce integrations
Cons
- ✗Full AI Agent needs the Plus plan
- ✗AI credits are metered even on paid plans
Use Cases
- Small business live chat
- Omnichannel support inbox
- AI chatbot deflection
- E-commerce customer service
Frequently Asked Questions
Is Crisp free in 2026?
Crisp offers a free plan; paid plans start at $45/mo.
What is Crisp used for?
The AI-first customer support suite with a real free plan. Main use cases: Small business live chat, Omnichannel support inbox, AI chatbot deflection, E-commerce customer service.
What are the best Crisp alternatives?
The most popular alternatives to Crisp are Fin by Intercom, Tidio, Gorgias.
Does Crisp have an API?
Yes, Crisp offers a developer API.
Best Crisp Alternatives
See full list →Fin by Intercom
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