Gorgias
PaidAI customer support built for e-commerce
What is Gorgias?
Gorgias is the support platform built for e-commerce: it unifies email, chat, social and voice with deep Shopify data, and its AI Agent resolves routine tickets — order status, returns, cancellations — with real actions, not just answers. Thousands of Shopify and BigCommerce brands run support on it. Pricing starts low but scales with ticket volume and automation usage, so high-volume stores should model costs before committing.
Key Features
- ✦AI Agent with order actions
- ✦Unified inbox across channels
- ✦Deep Shopify integration
- ✦Revenue-from-support analytics
Pros
- ✓Purpose-built for e-commerce
- ✓AI resolves, not just replies
- ✓Strong app ecosystem
Cons
- ✗Costs scale with ticket volume
- ✗Less fit outside e-commerce
Use Cases
- Order status automation
- Returns handling
- Support inbox unification
- CX upselling
Frequently Asked Questions
Is Gorgias free in 2026?
No free plan. Gorgias is paid, starting at $10/mo.
What is Gorgias used for?
AI customer support built for e-commerce. Main use cases: Order status automation, Returns handling, Support inbox unification, CX upselling.
What are the best Gorgias alternatives?
The most popular alternatives to Gorgias are Tidio, Fin by Intercom, Chatbase.
Does Gorgias have an API?
Yes, Gorgias offers a developer API.
Best Gorgias Alternatives
See full list →Tidio
AI chatbot and live chat for small business
Fin by Intercom
The AI agent resolving majority of support tickets
Chatbase
Build a custom AI support agent from your data in minutes
PhotoRoom
Product photos that sell, from your phone
Shopify Magic
Built-in AI for everything in your Shopify store
AdCreative.ai
Generate high-converting ad creatives in seconds