Tidio
FreemiumAI chatbot and live chat for small business
What is Tidio?
Tidio gives small businesses an AI agent (Lyro) plus live chat, ticketing and multichannel inbox at SMB-friendly prices. Lyro answers common questions from your FAQ automatically. Quick setup on Shopify, WordPress and custom sites makes it a favorite for lean e-commerce teams.
Key Features
- ✦Lyro AI agent
- ✦Live chat + ticketing
- ✦Shopify/WordPress plugins
- ✦Multichannel inbox
Pros
- ✓SMB-friendly pricing
- ✓Fast setup
- ✓Good free tier
Cons
- ✗Lyro capped by plan
- ✗Less powerful than enterprise tools
Use Cases
- E-commerce support
- Lead capture
- FAQ automation
- Order status queries
Frequently Asked Questions
Is Tidio free in 2026?
Tidio offers a free plan; paid plans start at $29/mo.
What is Tidio used for?
AI chatbot and live chat for small business. Main use cases: E-commerce support, Lead capture, FAQ automation, Order status queries.
What are the best Tidio alternatives?
The most popular alternatives to Tidio are Fin by Intercom, Shopify Magic, Apollo.io.
Does Tidio have an API?
Yes, Tidio offers a developer API.
Best Tidio Alternatives
See full list →Fin by Intercom
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